We are not responsible for delays caused by the customs department in your country.

Payment of these charges and taxes are your responsibility and will not be covered by us. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. However, in cases like this, because the packages are insured, we will send you the details of the courier so you can file an insurance claim.įor customers outside of Philippines, the prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. If an order gets stuck at customs, sent back or even lost during the delivery process, we will not be held liable for this. The courier's handling of the package is out of our control. WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST?Īll of our orders are sent with insured shipping and handling. *Please note, our carriers are doing their best to get your orders to you on time, but please plan ahead to ensure on-time delivery.

We will do our best to ship out your orders as soon as possible. Please be aware that due to the high volume of orders received and restrictions of movement due to COVID-19, the following lead times are estimated only. Orders are shipped out directly from our warehouse in the Philippines. If you have any questions or concerns, please feel free to contact us at WILL I RECEIVE MY ORDER? At Hapi Manga Store, we are committed to ensuring that your shopping experiences result in complete satisfaction, and sincerely regret any disappointment you may have encountered.Īs always, our primary goal is to keep our customers, our employees and our community safe. This applies for all of our delivery methods. Please be advised that due to COVID-19 precautions and increased shipping volumes, you may experience delays in receiving your order.

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